If a user receives a package. But the box was in tatters, and the length of the adhesive tape used to seal it was different. Even if there is no problem with the goods inside, the user's mood is very bad. After the user opened the package, I found that the accessories inside were placed in a very disorderly way, which was very disruptive for the first time. Because users still have to spend time sorting out these accessories. When the user was sorting the accessories, he found that there was a lot of dust and glue on the accessories. Some parts are still a little damaged. This is really a very bad user experience.
The above problems are all sensory experiences, which are intuitively presented to users' visual experiences. The pursuit is visual comfort. Whether the packaging of the outer box is clean and undamaged, whether the accessories are placed neatly and orderly, and whether the appearance of accessories is clean and undamaged. These are problems that affect the visual experience of users. So to give users a good visual experience, we must avoid these problems.
When the user was preparing to assemble the paper display rack, the steps in the manual were not clear, so it was difficult to understand. Then the user will add a lot of trouble in the assembly process, and may not be able to assemble. In addition, during the assembly process, it may be found that some parts are very troublesome and difficult to assemble. And the assembly steps are very tedious.
This kind of problem belongs to interactive user experience. The interactive user experience here refers to the process of paper display shelves for users to use and assemble. This is a process of interaction between products and users. This link should pay more attention to the user experience. We should give users a smooth and comfortable interaction process. When designing the paper display shelf, we should start from the user's point of view. How to facilitate the user's installation, so that we can not only meet the user's requirements, but also make the user more convenient. So the user experience is based on good design experiments.
Users' personal view is that emotional user experience is based on sensory experience and interactive user experience. Users can only recognize your product in terms of sensory experience and interactive user experience. There will be emotional recognition. Of course, the early communication with users is also very important. Starting from their own professionalism and good service attitude, they can give users a good psychological experience. Then the user's psychology has a certain degree of recognition.
With the rapid development of the times, more and more attention has been paid to user-centered and people-oriented. The term "user experience" has also permeated all walks of life.
